Return Policy
For Digital Products
Due to the digital nature of our products, returns are not accepted. However, please reach out to [email protected] to let us know if you have any issues. We’ll always do our best to try to resolve any concerns.
Your understanding and support are so appreciated!
For Physical Products
Return Policy
At Oak & Marlow, we stand behind the quality of our products. If you receive an item that is defective or damaged, we’re here to help.
How to Request a Return:
- Contact Us: Email a clear photo of the defective or damaged item to [email protected] within 14 days of receiving your order.
- Review Process: Once we review your email, we’ll determine if the item qualifies for a return or replacement.
- Resolution: If approved, we’ll provide instructions for the next steps, including return shipping or replacement details.
Please note that all returns must be authorized via email before sending items back.
We appreciate your understanding and are committed to resolving issues quickly and efficiently.
