Return Policy
For Digital Products
Due to the digital nature of our products, returns are not accepted. However, please reach out to [email protected] to let us know if you have any issues. We’ll always do our best to try to resolve any concerns.
Your understanding and support are so appreciated!
For Physical Products
Return Policy
At Oak & Marlow, we stand behind the quality of our products. If you receive an item that is defective or damaged, we’re here to help. You have 14 days from receiving your defective or damaged item to initiate a return or exchange.
How to Request a Return:
- Contact Us: Email a clear photo of the defective or damaged item to [email protected] within 14 days of receiving your order.
- Review Process: Once we review your email, we’ll determine if the item qualifies for a return or replacement.
- Resolution: If approved, we’ll provide instructions for the next steps, including return shipping or replacement details.
Return Shipping Costs
If your item arrives incomplete, broken, or defective, we will cover the full cost of return shipping. We take pride in the care we put into every package and are committed to building long-term relationships with our wonderful customers.
Please note that all returns must be authorized via email before sending items back.
We appreciate your understanding and are committed to resolving issues quickly and efficiently.